Shipping conditions

Shipping methods

We offer various shipping methods, including standard shipping and express shipping.

Shipping costs

Shipping costs depend on the shipping location , the weight and volume of the ordered items.
The exact shipping costs will be displayed in the shopping cart and during the ordering process .

Shipping time

Shipping time varies depending on the shipping method and destination:

  • Standard shipping: 3–5 business days

  • Express shipping: 1–2 business days

Please note that the stated shipping times are only estimates and may be extended due to circumstances such as maintenance work on the warehouse management system.

Delivery times

Delivery times also depend on the shipping method and the destination:

  • Standard shipping: 3–5 business days

  • Express shipping: 1–2 business days

The stated delivery times are also guidelines and may be extended under certain circumstances.

Shipment tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment .
With this number you can track the current status of your order online at any time.

delivery

Delivery will be made to the delivery address you provided.
We recommend providing an address where you can be found during normal business hours .

If you are not available at the time of delivery, the delivery person will leave a notification with which you can:

  • arrange another delivery attempt or

  • You can pick up your order at a collection point .

If the shipment is not collected within the specified period, it will be returned to us. In this case, we will contact you to discuss the next steps.

Loss or theft during shipping

Should your order be lost or stolen during shipping, you as the recipient are obliged to fill out the DHL damage form completely and send it to us promptly.

This cooperation is necessary in order to make claims against the transport insurance company .
No claim for reimbursement or compensation can arise without the completed form.

Should you be unwilling to complete this form, we accept no liability for the loss and expressly exclude any refund.

We thank you for your understanding and support in the proper handling of your claim.

Returns

We accept returns within a certain period after receiving the order.
Please contact us in advance before returning a product for further instructions.

The customer bears the return shipping costs , unless the product was delivered defective or the reason for the return lies with us .

Disclaimer

Although we make every effort to ensure that all information on our website is correct and up-to-date , we accept no liability for any errors or omissions.
We reserve the right to make changes to the shipping conditions at any time and without prior notice.